Our services for you
The satisfaction of our customers served over the last couple of years made Brandes Autographs what it is today. That's why customer satisfaction is not only a buzzword for us, but next to the quality of our autographs our main topic. Here you find the most important information about your order.
Below you will find the most important information about your order with us. If you like our service - tell it your friends. If something is not working to your satisfaction - tell it us! Your feedback is important to us.
Handling, shipping and delivery
Your order is usually processed and shipped within 48 hours after your order has been placed. You will receive your order securely packaged and presented neatly within a few days Within Europe we deliver custom paid and taxed. This process take around 3-5 days but you do not have to pay any additional import costs or have custom troubles. Shipping to European countries usually take 6-10 days from your order until receipt For urgent delivery we recommend FedEx shipping option. All items are delivered tracked so you get tracking details shortly after your order has been dispached.
Satisfaction Guarantee (Withdrawal)
If you are not satisfied with the autographs you can return them within 15 days without giving reasons. We will cancel the order and refund the full amount immediately or.
We guarantee the authenticity of all signatures offered with a lifetime money back guarantee!
certificate of Authenticity
We stand 100% behind all the signatures that we offer! You will receive each autograph with a fine certificate of authenticity with a unique identification number. This service is to our knowledge unique, as illustrated certificates only bring a proof of origin in case of emergency.
We accept payment via Bank Transfer in advance. Existing customers can order and pay on invoice after receipt of the autographs. We also accept major credit cards. The settlement of credit card payment is via PayPal. As well as payment via PayPal itself. If you have any problems with the payment, please send us an e-mail.
In your account you can view your order at any time. Log-in via the login button at the top right of the page: Re-click on the login button and select "my account" from the pulldown menue. In "my orders" you will find what you are looking for.